The Kaiser Permanente's Moanalua Medical Center & Clinic has created a new policy allowing friends and family members to visit patients 24-hours per day. Previously, the hospital only allowed visitors from 11 AM to 8 PM, but new research has shown that access to friends and family increases recovery time significantly. The hospital staff issued a press release that stated, "Research shows giving family members and close friends greater access to patients throughout the day helps speed up the recovery and increases satisfaction with the overall treatment process. In addition, loved ones can provide important information to hospital staff when the patient is unable to communicate."
Kaiser spokeswoman, Laura Lott, added, "It's just kind of the evolution. Every industry is kind of going more towards putting customers at the center of what they do. Our patients are our customers, so we need to understand what a good experience looks like from their point of view. That's going to deliver better care and make patients happier. If they're happier they're going to heal faster."
Patients will have a right to state who they want to have visiting them, when they can come by, and how many visitors they want. Furthermore, doctors and nurses will have the authority to determine what is best for a patient and may limit visiting hours on a case by case basis. Children will be required to accompanied by an adult when seeing a patient.
Source: Honolulu Star Advertiser, 8-20-2013, www.staradvertiser.com
Posted by Jeff Uyemura-Reyes, Broker-in-Charge, REALTOR®
Global Executive Realty, LLC
www.myhawaiihomesearch.com
www.myhawaiicondo.com
www.myhawaiidreamhome.com
Posted by Jeff Uyemura-Reyes, Broker-in-Charge, REALTOR®
Global Executive Realty, LLC
www.myhawaiihomesearch.com
www.myhawaiicondo.com
www.myhawaiidreamhome.com
